Support

Open the app and tap Stop at the bottom of the recording screen. The night is saved and your report opens.

If you forget, the app stops and saves the session by itself once it reaches its maximum length, so a forgotten recording will not run all day.

Yes. You can lock the screen and put the phone down. What you must not do is close the app — swiping it away from the app switcher ends the session.

Within about a metre of your head, face up, not under a pillow or a duvet. Covering the microphone is the most common reason a night comes back quieter than it really was.

Plug the phone in. A full night of recording will flatten a battery that started at 40%.

Usually one of three things:

• the phone was too far away, or the microphone was covered;
• the room was noisy enough that the app treated the noise as the floor and only listened for what was louder;
• you genuinely did not snore much, which does happen.

Try raising Settings → Detection sensitivity to High and keeping the phone closer.

Lower Settings → Detection sensitivity to Low. The app detects snoring by sound level, so a constant noise source close to the phone can cross the threshold. Moving the phone away from the fan or the window usually does more than any setting.

A phone call, an alarm, a flat battery or a full disk can all interrupt a session. The app tries to resume after an interruption, and whatever was recorded up to that point is kept rather than thrown away — you will find the night in History, just shorter than you expected.

It is an open-ended index, not a mark out of a hundred. It combines how loudly you snored with how much of the night you spent snoring, so a quieter night scores lower and a louder or longer one scores higher.

Its job is to compare your nights with one another. Treat the label beside the number — Quiet, Mild, Moderate — as the reading, and the change from last night as the useful part.

Because every app uses its own formula and its own microphone calibration. Scores are not comparable between apps, and neither are the loudness figures.

They are relative and approximate, which is why they are shown with a ~. A phone microphone is not a calibrated sound level meter, and the reading depends on the distance to your head, the room, and the device. Use them to compare your own nights, not against clinical or workplace thresholds.

No. SnoreScore is not a medical device and does not diagnose, treat or monitor any condition, including sleep apnea. If you snore heavily, wake unrefreshed, or someone has told you that you stop breathing during sleep, please speak to a doctor. The app can be useful to show them, but it is not a test.

On your iPhone, and nowhere else. Recordings and the results calculated from them are never uploaded. There is no account and no sign-up.

Audio clips are kept for the most recent 30 nights and then removed automatically; the reports themselves stay.

Settings → Delete all data removes every night, every clip and every result from the device, permanently. Deleting the app does the same thing.

There is nothing for us to delete on our side, because we never received it. See the Privacy Policy for the limited information that does leave the device.

No. We hold no copy, which is the point of the design — but it also means there is no backup to restore from.

• unlimited history instead of the last two nights;
• up to twenty clips a night instead of the three loudest;
• trends and the weekly report;
• the breakdown of which factors and remedies line up with your better and worse nights.

Recording every night and getting your Snore Score stay free.

Open the subscription screen and tap Restore purchases. That recovers a purchase made with the same Apple ID — after reinstalling, or on a new device.

If it still does not appear, email us and mention the Apple ID region and roughly when you bought it.

On your iPhone: Settings → your name → Subscriptions → SnoreScore → Cancel. You can also reach it from Settings → Manage subscription inside the app.

Deleting the app does not cancel a subscription. Refunds are handled by Apple, not by us — reportaproblem.apple.com.

English, Japanese, Russian and Ukrainian.

Not at the moment.